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olx45 Kebijakan Privasi untuk Akun Indonesia dan Data Penggunaan

We explain how we collect, use, store, and delete your data when you open an account with us, including login records, cookie settings, device details, and the payment…

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olx45 olx45 Kebijakan Privasi untuk Akun Indonesia dan Data Penggunaan
CONTACT CHANNELS

Where to Send Privacy Requests

If you need a privacy change, send it through live chat, email, or the account form.

Live Chat Use live chat inside the account area for questions about access, data use, or…
Email Send written privacy requests by email if you need a copy of stored records…
Account Form Open the contact form from your account menu when you want to change your…
DATA CONTROLS

How We Handle Data and Cookies

We keep only the data needed to run your account, confirm login activity, and match payments from DANA, OVO, GoPay, or QRIS.

Data Use

We use account, device, and transaction reference data to confirm logins, match payments, and answer your requests. We do not keep extra fields when a smaller record is enough for the account task.

Cookies

Cookies remember your session and language choice, so you stay signed in while you move between pages. You can clear site data in your browser settings on Android, iPhone, or desktop whenever you want, then sign in again.

Account Security

From Account > Security, you can change your password, close other sessions, and check recent login devices. If you see a device you do not recognize, send us the date, screen name, and channel you used.

Retention

We keep records only as long as needed for account handling, dispute checks, fraud checks, and legal duties. After that period, we remove or anonymize the data that is no longer required.

Payment Traces

When you use DANA, OVO, GoPay, or QRIS, we keep the transaction reference and wallet match, not unnecessary card detail. That helps us confirm the payment and close mistakes with the provider faster.

Change Requests

If you want a correction, a copy, or deletion of eligible data, contact us with your registered email or phone. We verify ownership first, then handle the request within the channel you used.

Common Questions About Privacy Policy

These are the privacy questions we hear most from Indonesian account holders. We answer them in plain terms: what we store, why we keep it, how long it remains, and how to reach us if you want a correction or a copy. If your access depends on local law, we say so before you send a request, so you know what we can and cannot do.

We collect the details needed to create and protect your account: email or phone, login activity, device type, and the payment reference tied to DANA, OVO, GoPay, or QRIS. We do not ask for more than the account flow needs.

We use device and login history to spot unauthorized access, keep sessions stable, and help you recover access if you lose a phone. If you change devices, sign out from Account > Security and log in again.

Yes. Send us the email or phone number linked to your account, and we will check ownership before sharing the stored record categories we can disclose. Some records may stay private where local law requires us to keep them.

We keep account, payment, and support records only for as long as we need them for service handling, dispute checks, security checks, and legal duties. After that, we delete or anonymize the parts we no longer need.

Cookies help remember your session, language choice, and basic device settings. They do not change your account rights, and you can clear them in your browser settings whenever you want to sign in from a fresh session.

Use live chat, email, or the account form and include the registered email or phone number. We verify the request first, then update eligible details, close sessions, or explain why a record must stay.

Yes. When access or eligibility depends on local law, we only make the service available where local law permits. If a request conflicts with those rules, we explain the limit and what you can do next.